Job Description

Job title: Insurance Administrator

Location: Huddersfield
Salary: £24,000–£30,000 per annum pro rata, depending on experience and qualifications
Hours: 30 hours per week, Monday, Tuesday, Thursday and Friday, 9am–5pm or 10am–6pm
Holiday: 31 days including bank holidays (based on a 5-day week), increasing to 34 days with service (pro rata)
Job Type: Part-time, Permanent

About Donaldson’s Vets

Donaldson’s Vets Ltd is an independently owned veterinary group with seven practices across Huddersfield, including our own veterinary hospital.

We are passionate about providing exceptional care for animals and pride ourselves on delivering ‘Total Care’ for pets and their owners. We combine cutting-edge training, facilities, equipment and premises with traditional, personal care.

The Role:

Due to the resignation of a valued team member, we are looking for an experienced and organised Insurance Administrator to join our established team.

This is a key role in supporting the smooth and efficient administration of insurance claims across our practices. You will work closely with clients, insurance companies and colleagues, helping to ensure claims are processed accurately, accounts are reconciled promptly and our clients receive a professional and supportive service.

We are looking for someone who can take ownership of their workload, use their initiative and become a valued member of our friendly and forward-thinking team.

Ideally, you will be a qualified RVN or have relevant experience in veterinary insurance administration, with a good understanding of insurance claims processes.

You will have excellent organisational and communication skills, strong attention to detail and the ability to maintain a professional and positive approach in a busy working environment.

If you have experience in a similar role, together with drive, enthusiasm and a commitment to delivering high standards, we would love to hear from you.

The salary offered will be dependent on your experience, qualifications and skills.

Key Responsibilities

Your responsibilities will include:

• Processing and submitting insurance claims to insurance companies using multiple platforms, including Pawtal and VetEnvoy.

• Regularly monitoring and responding to emails, messages and telephone enquiries from clients, insurance companies and colleagues.

• Reconciling client accounts against paid insurance claims, ensuring accounts are accurately balanced and clinical and financial records are updated promptly.

• Producing and issuing insurance debt letters.

• Liaising with the Debt Control team to identify outstanding balances requiring recovery from clients following payment of an insurance claim.

• Supporting and assisting other members of the team as required.

• Supporting the ongoing training of practice staff in insurance claim submission processes.

• Creating and maintaining relevant insurance training materials for use across the practices.

• Providing cover for team members during periods of absence and annual leave.

• Maintaining and developing your professional knowledge through Continuing Professional Development (CPD).

• Undertaking any training required to support you effectively in your role.

Essential Experience & Skills

We are looking for someone who has:

• Proven experience in a similar insurance administration role, ideally within a veterinary environment.

• Experience using veterinary practice management software, preferably Merlin or a similar system.

• The ability to manage your own workload, prioritise effectively and use initiative to find practical solutions for both clients and the business.

• Experience using Microsoft Excel and Word.

• Experience using Google Docs would be advantageous.

• Excellent attention to detail and strong written and verbal communication skills.

• The confidence and ability to manage challenging customer conversations professionally.

• Patience and the ability to remain calm and effective under pressure.

• Excellent organisational and problem-solving skills.

• The ability to adapt quickly, make effective and timely decisions, and respond positively to change.

• A strong focus on achieving targets and meeting deadlines.

Personal Qualities

We operate in a dynamic and fast-paced environment, so you will need to be:

• Friendly, approachable and professional.

• Highly organised, reliable and attentive to detail.

• Flexible and adaptable, with the ability to respond positively to changing priorities.

• Proactive and solutions-focused, with the confidence to take ownership, use initiative and find effective solutions to challenges.

• Accountable for your own work and committed to delivering high standards.

• A supportive team player who enjoys working collaboratively.

• Calm, patient and professional when dealing with challenging situations.

• Committed to providing a high-quality service to clients, colleagues and insurance providers.

What We Offer

In addition to a competitive salary, our benefits include:

• 31 days’ holiday, including bank holidays (based on a 5-day week), increasing to 34 days with service (pro rata).

• Pension scheme.

• Company sick pay scheme.

• Staff discount scheme.

• Enhanced maternity pay.

• Cycle to work scheme.

• Ongoing training and Continuing Professional Development opportunities.

• The opportunity to work within an established, independently owned veterinary group.

Diversity & Inclusion

At Donaldson’s Vets, we are committed to creating a welcoming, inclusive and respectful workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds and are committed to providing equal opportunities throughout our recruitment and employment processes.

How to Apply

If you are an experienced Insurance Administrator looking for an opportunity to join an established and forward-thinking veterinary group, we would love to hear from you.

Please submit your CV together with a covering letter outlining:

• Your relevant experience and skills.

• Your salary expectations.

• Your availability to commence employment.

Please note: All candidates must currently have the right to live and work in the United Kingdom.

Please email your completed application form and CV to Jo Crossley at insuranceteam@donaldsonsvets.co.uk  by Wednesday 16^th September 2026.