The Role:
Donaldson’s Vets are looking for a full time Veterinary Care Assistant to join our fantastic team. The role will be from 4pm until 12pm Monday to Friday so you will help with both the day and night teams. Your duties will include holding patients for vets and nurses, cleaning theatres, kennels and consulting rooms, washing and sterilizing surgical equipment, assisting in kennels with feeding and walking, maintaining the cleanliness of the building, answering the phone where necessary and going to branches to collect patients.
A full driving license is required.
Experience preferred but not essential.
Wage dependent upon age and experience.
About us:
We are an independent veterinary company based in the lovely area of West Yorkshire with a team of 42 vets, 61 nurses, 5 students and 20 auxiliaries based in our main purpose-built hospital in Huddersfield and the 6 branch practices located in the surrounding area.
We work alongside our sister company Donaldson’s Farm and Equine, who treat many of
the farms and horses in the area, and yes you may have seen them on “The Yorkshire Vet”!
Benefits – subject to Pro Rata
• 31 days holiday (including 8 bank holidays)
• Increased holiday days based on length of service
• Staff discount scheme
• Company sick pay
• Salary sacrifice scheme
Donaldson’s Vets is dedicated to diversity and inclusion and supports mental health
awareness.
Please send a cover letter and your CV to charlotte.crowther@donaldsonsvets.co.uk
Registered Veterinary Nurse – Full Time
The Role
Donaldson’s Vets are looking for a full time Registered Veterinary Nurse to join our fantastic team at our Birchencliffe or Mirfield sites. Your day-to-day duties will be varied and include a mix of nurse consults and theatre work. You will be part of a large team across the group of 6 Directors, 40 Vets, 55 RVN’s, 5 SVN’s and 23 Auxiliary Nurses.
Salary
The salary for this role is dependent upon experience and qualifications, but starts in the
region of £30,000 DOE based on 37.5-hour week plus equal share weekend cover on a rota
basis.
About us
We are an independent veterinary company based in the lovely area of West Yorkshire. Our
main purpose-built hospital is based in Huddersfield and we have 6 branch practices located
in the surrounding areas.
We work alongside our sister company, Donaldson’s Farm and Equine, who treat many of
the farm animals and horses in the area and who often feature on the “The Yorkshire Vet”.
Our main hospital in Huddersfield provides our Out-of-Hours service to our clients, staffed
by our dedicated emergency team, and has a comprehensive range of equipment including
CT scanner, digital x ray, endoscopy, laparoscopy, diathermy, dental suite with dental x-ray,
fully equipped lab, ultrasound as well as dedicated high sterility theatres for orthopaedics
and soft tissue procedures, and dedicated wards for the various animals seen, with a
separate ICU, cat, dog, exotic and isolation wards.
We have many specialists within the company that we gain knowledge and experience from,
including ARC, our fully equipped animal rehabilitation centre based at our Birchencliffe
practice, and our behaviour team based at our hospital.
We are a proud member of the RCVS Practice Standards Scheme and have achieved hospital
status at our hospital in Huddersfield and GP status at our branch practices.
Benefits – subject to Pro Rata
● 31 holiday days (including bank holidays)
● Increased holiday days based on length of service
● CPD allowance
● Further study encouraged
● RCVS and VDS cover included
● Staff discount scheme
● Company sick pay
● Salary sacrifice scheme
Donaldson’s Vets is dedicated to diversity and inclusion and supports mental health
awareness.
Please send a covering letter and your CV to
charlotte.crowther@donaldsonsvets.co.uk
The Role
Donaldson’s Vets are looking for a full time Registered Veterinary Nurse with strong surgical
experience to join our fantastic team at the Hospital. We have an interesting caseload of
surgical cases, with a bias towards orthopaedics so we are looking for a nurse to
complement our team. Your day-to-day duties will include a mix of surgical, inpatient care
and nursing consults but with a bias towards theatre work. You will be part of a large team
of 6 Directors, 40 Vets, 55 RVN’s, 5 SVN’s and 23 Auxiliary Nurses.
Salary
The salary for this role is dependant upon experience and qualifications, but starts in the
region of £30,000 DOE based on 37.5-hour week plus equal share weekend cover on a rota
basis.
About us
We are an independent veterinary company based in the lovely area of West Yorkshire. Our
main purpose-built hospital is based in Huddersfield and we have 6 branch practices located
in the surrounding areas.
We work alongside our sister company Donaldson’s Farm and Equine, who treat many of
the farms and horses in the area, who often feature on the “The Yorkshire Vet”.
Our main hospital in Huddersfield provides our Out -of- Hours service to our clients, staffed
by our dedicated emergency team and has a comprehensive range of equipment including
CT scanner, digital x ray, endoscopy, laparoscopy, diathermy, dental suite with dental x-ray,
fully equipped lab, ultrasound as well as dedicated high sterility theatres for orthopaedics
and soft tissue procedures, and dedicated wards for the various animals seen, with a
separate ICU, cat, dog, exotic and isolation ward.
We have many specialists within the company that we gain knowledge and experience from,
including ARC, our fully equipped animal rehabilitation centre based at our Birchencliffe
practice, and our behaviour team based at our hospital.
We are a proud member of the RCVS Practice Standards Scheme and have achieved hospital
status at our hospital in Huddersfield and GP status at our branch practices.
Benefits – subject to Pro Rata
● 31 holiday days (including bank holidays)
● Increased holiday days based on length of service
● CPD allowance
● Further study encouraged
● RCVS and VDS cover included
● Staff discount scheme
● Company sick pay
● Salary sacrifice scheme
Donaldson’s Vets is dedicated to diversity and inclusion and supports mental health
awareness.
Please send a covering letter and your CV to
charlotte.crowther@donaldsonsvets.co.uk
The Role
Donaldson’s Vets are looking for a full time Registered Veterinary Nurse to join our fantastic team at our Somerset Road Hospital. Your day-to-day duties will be varied and include a mix of nurse consults and theatre work. You will be part of a large team across the group of 6 Directors, 40 Vets, 55 RVN’s, 5 SVN’s and 23 Auxiliary Nurses.
Salary
The salary for this role is dependent upon experience and qualifications, but starts in the
region of £30,000 DOE based on 37.5-hour week plus equal share weekend cover on a rota
basis.
About us
We are an independent veterinary company based in the lovely area of West Yorkshire. Our
main purpose-built hospital is based in Huddersfield and we have 6 branch practices located
in the surrounding areas.
We work alongside our sister company, Donaldson’s Farm and Equine, who treat many of
the farm animals and horses in the area and who often feature on the “The Yorkshire Vet”.
Our main hospital in Huddersfield provides our Out-of-Hours service to our clients, staffed
by our dedicated emergency team, and has a comprehensive range of equipment including
CT scanner, digital x ray, endoscopy, laparoscopy, diathermy, dental suite with dental x-ray,
fully equipped lab, ultrasound as well as dedicated high sterility theatres for orthopaedics
and soft tissue procedures, and dedicated wards for the various animals seen, with a
separate ICU, cat, dog, exotic and isolation wards.
We have many specialists within the company that we gain knowledge and experience from,
including ARC, our fully equipped animal rehabilitation centre based at our Birchencliffe
practice, and our behaviour team based at our hospital.
We are a proud member of the RCVS Practice Standards Scheme and have achieved hospital
status at our hospital in Huddersfield and GP status at our branch practices.
Benefits – subject to Pro Rata
● 31 holiday days (including bank holidays)
● Increased holiday days based on length of service
● CPD allowance
● Further study encouraged
● RCVS and VDS cover included
● Staff discount scheme
● Company sick pay
● Salary sacrifice scheme
Donaldson’s Vets is dedicated to diversity and inclusion and supports mental health
awareness.
Please send a covering letter and your CV to
charlotte.crowther@donaldsonsvets.co.uk
Insurance Administrator
Job Description
Job title: Insurance Administrator
Location: Huddersfield
Salary: £24,000–£30,000 per annum pro rata, depending on experience and qualifications
Hours: 30 hours per week, Monday, Tuesday, Thursday and Friday, 9am–5pm or 10am–6pm
Holiday: 31 days including bank holidays (based on a 5-day week), increasing to 34 days with service (pro rata)
Job Type: Part-time, Permanent
About Donaldson’s Vets
Donaldson’s Vets Ltd is an independently owned veterinary group with seven practices across Huddersfield, including our own veterinary hospital.
We are passionate about providing exceptional care for animals and pride ourselves on delivering ‘Total Care’ for pets and their owners. We combine cutting-edge training, facilities, equipment and premises with traditional, personal care.
The Role:
Due to the resignation of a valued team member, we are looking for an experienced and organised Insurance Administrator to join our established team.
This is a key role in supporting the smooth and efficient administration of insurance claims across our practices. You will work closely with clients, insurance companies and colleagues, helping to ensure claims are processed accurately, accounts are reconciled promptly and our clients receive a professional and supportive service.
We are looking for someone who can take ownership of their workload, use their initiative and become a valued member of our friendly and forward-thinking team.
Ideally, you will be a qualified RVN or have relevant experience in veterinary insurance administration, with a good understanding of insurance claims processes.
You will have excellent organisational and communication skills, strong attention to detail and the ability to maintain a professional and positive approach in a busy working environment.
If you have experience in a similar role, together with drive, enthusiasm and a commitment to delivering high standards, we would love to hear from you.
The salary offered will be dependent on your experience, qualifications and skills.
Key Responsibilities
Your responsibilities will include:
• Processing and submitting insurance claims to insurance companies using multiple platforms, including Pawtal and VetEnvoy.
• Regularly monitoring and responding to emails, messages and telephone enquiries from clients, insurance companies and colleagues.
• Reconciling client accounts against paid insurance claims, ensuring accounts are accurately balanced and clinical and financial records are updated promptly.
• Producing and issuing insurance debt letters.
• Liaising with the Debt Control team to identify outstanding balances requiring recovery from clients following payment of an insurance claim.
• Supporting and assisting other members of the team as required.
• Supporting the ongoing training of practice staff in insurance claim submission processes.
• Creating and maintaining relevant insurance training materials for use across the practices.
• Providing cover for team members during periods of absence and annual leave.
• Maintaining and developing your professional knowledge through Continuing Professional Development (CPD).
• Undertaking any training required to support you effectively in your role.
Essential Experience & Skills
We are looking for someone who has:
• Proven experience in a similar insurance administration role, ideally within a veterinary environment.
• Experience using veterinary practice management software, preferably Merlin or a similar system.
• The ability to manage your own workload, prioritise effectively and use initiative to find practical solutions for both clients and the business.
• Experience using Microsoft Excel and Word.
• Experience using Google Docs would be advantageous.
• Excellent attention to detail and strong written and verbal communication skills.
• The confidence and ability to manage challenging customer conversations professionally.
• Patience and the ability to remain calm and effective under pressure.
• Excellent organisational and problem-solving skills.
• The ability to adapt quickly, make effective and timely decisions, and respond positively to change.
• A strong focus on achieving targets and meeting deadlines.
Personal Qualities
We operate in a dynamic and fast-paced environment, so you will need to be:
• Friendly, approachable and professional.
• Highly organised, reliable and attentive to detail.
• Flexible and adaptable, with the ability to respond positively to changing priorities.
• Proactive and solutions-focused, with the confidence to take ownership, use initiative and find effective solutions to challenges.
• Accountable for your own work and committed to delivering high standards.
• A supportive team player who enjoys working collaboratively.
• Calm, patient and professional when dealing with challenging situations.
• Committed to providing a high-quality service to clients, colleagues and insurance providers.
What We Offer
In addition to a competitive salary, our benefits include:
• 31 days’ holiday, including bank holidays (based on a 5-day week), increasing to 34 days with service (pro rata).
• Pension scheme.
• Company sick pay scheme.
• Staff discount scheme.
• Enhanced maternity pay.
• Cycle to work scheme.
• Ongoing training and Continuing Professional Development opportunities.
• The opportunity to work within an established, independently owned veterinary group.
Diversity & Inclusion
At Donaldson’s Vets, we are committed to creating a welcoming, inclusive and respectful workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds and are committed to providing equal opportunities throughout our recruitment and employment processes.
How to Apply
If you are an experienced Insurance Administrator looking for an opportunity to join an established and forward-thinking veterinary group, we would love to hear from you.
Please submit your CV together with a covering letter outlining:
• Your relevant experience and skills.
• Your salary expectations.
• Your availability to commence employment.
Please note: All candidates must currently have the right to live and work in the United Kingdom.
Please email your completed application form and CV to Jo Crossley at insuranceteam@donaldsonsvets.co.uk Wednesday 16th September 2026.
