Donaldson’s Vets Client Info

A collection of useful information and resources

Brucella Canis

Brucella canis is a recognised zoonotic pathogen (transmittable to humans), but human cases are rare

Client survey

Donaldson’s Vets client survey form.

Home visits

In some situations, you may wish to ask for a veterinary surgeon to visit your home

Important client information

Donaldson’s Vets important care guides and information hub

Overnight care

Information for clients on Overnight Care of In-patients

Pet insurance

Making a claim on your pet insurance

Pet travel information

This guidance is only for travel of less than 5 pets and for non-commercial reasons.

Pets and fireworks

Donaldsons’s Vets advice for preparing your pet for fireworks.

PetsApp

Say goodbye to long hold times…
Message us on PetsApp wherever, whenever.

Pre-operative advice

Here are a few essential bits of information to bear in mind

Price List

You can see our price list for common Veterinary services and procedures below.

RCVS & PSS

We have passed the Royal College of Veterinary Standards (RCVS) Practice Standards Scheme (PSS)

Stray and Injured Cats

Donaldon’s Vets advice on how to deal with finding a stray cat

Stray and Injured Dogs

Donaldon’s Vets advice on how to deal with finding a stray dog

Download PetsApp

PetsApp is a great way to communicate with our team here at Donaldson’s. With PetsApp we can send you vaccination, flea and worming reminders for your pet. You can use the app to book appointments, order repeat prescriptions and have online chats for general queries and pet care advice.

Since we launched PetsApp in February 2022, over 10,000 of our clients have signed up to the App.

What our clients say

"Just a quick note to say how wonderful Donaldson's were last week. The vets, Tom and Grace, visited our home to euthanise our beautiful and beloved old guy, Duke, last week and I really cannot thank them enough. They were sensitive and professional throughout a horrendous time for us and made something so terrible a tiny bit more tolerable. It was especially nice to receive card this week expressing their condolences on the loss of our handsome boy. Thank you so much."

"We signed up with Donaldson's, which is much further away for us than our original one. What a difference! All of the vets and nurses we have seen with our poorly, elderly, dog have been brilliant. Caring, informative and interested. Reception staff, too, are kind and helpful."

"We have experienced nothing less than incredible care and compassion and a service second to none over the last 7 months from when our cat Smudge was rushed in for an emergency operation to all the follow-ups. All the staff have been wonderful and I’d like to say an especially heart-felt thank you to Vet Kat Arnold who has been exceptional in every way. I have absolutely no hesitation in recommending Donaldson’s Vets, we couldn’t have wished for better care, they have gone above and beyond. Thank you"

"I’ve been going to the Shepley Donaldson’s Vets since having a bad experience at my local one and I don’t have a bad word to say about them. They are brilliant with my rabbits, very knowledgeable and kind. The vets and receptionists are always welcoming and caring. It’s hard to find a vets that seems to be knowledgeable about rabbits but I trust them because they’ve always looked after mine really well. I can’t thank them enough for saving my rabbit’s life and taking good care of both of them when needed."

"Excellent caring service, really prompt appointments, professional service by all the vets. I really feel my dog gets such good care and follow up checks. Clear aftercare and information regarding cost. He recently had a dental appointment and teeth extracted, Ted bounced back immediately after, he was a new pup again. Unfortunately Ted has to have another operation but I feel confident he will recieve the best care. Thank you."