Running a modern Veterinary practice can be quite a complex process. At Donaldson’s vets we have 4 fully functioning surgeries as well as the Farm and Equine divisions. Balancing the work rota to ensure that each surgery has the appropriate number of Vets, Receptionists and Nurses can be a difficult process and that job falls to our Practice Manager Lisa Jessop , and the rest of our management team at the Maple Street surgery.
The workload for Lisa and her team has increased significantly of late, as we are currently preparing for a ‘Practice Standards’ Inspection.
The Practice Standards Scheme is run by the Royal College of Veterinary Surgeons. It is a voluntary scheme of accreditation which is designed to re-assure animal owners of the quality of the participating practice. Practice Standards is to Vets what an OFSTED inspection is to schools.
The scope of the inspection is very wide ranging, and includes assessing the quality of the premises, facilities and equipment, the level of training and qualifications of the Veterinary, Reception and Nursing staff and the level of emergency services we provide overnight and at weekends. The Practice protocols on aspects of work including infection control, clinical governance, neutering, vaccination, medicines dispensing, clinical waste disposal and use of X-rays are all examined. Health and Safety policies and Risk Assessments are examined alongside safety data for each individual medicine and hazardous substance stocked and used within the Practice. Servicing records are checked for everything from fire extinguishers and central heating boilers to instrument sterilisers and X ray machines.
Our inspection is scheduled for the end of June and we are to be inspected by Mr Harvey Lock, the retired President of the British Veterinary Association.
The requirements for a modern first class Veterinary Practice are a far cry from the “James Herriot” days! The additional workload in pulling all the information together for each of the surgeries in preparation for inspection day can seem daunting but the assurance that our clients will receive from achieving accreditation will make all Lisa’s efforts worthwhile.